Shipping & Returns
Standard Shipping within India
We offer FREE Shipping on all orders, which is notified from time to time. For Gifting and Corporate purchase shipping charges may apply as per the Standard Weight and Shipping Rates.
All orders Confirmed will be dispatched within 2-3 business days and may take 8-10 days to reach the destination. Some variations in the delivery time line could occur due to unavoidable circumstances.
In case you received a wrong item/product missing case.
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In case a wrong product has been delivered or the product is missing in the package, please send us an email to customercare@biourgecosmetics.com or call / WhatsApp on 9289724446 within 5 days of the delivery date with the following details.
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Order ID.
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Invoice Copy (Hard/Soft).
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Details of your request/Complaint.
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Clear images of the products received & label on the outside package to verify the details.
Once we receive all these details, our customer delight team will address your query within 48 hours.
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In case you received a damaged item.
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If you claim the product leaked or it was damaged during the delivery process, please send us an email to customercare@biourgecosmetics.com or call / WhatsApp on 9289724446 within 5 days of the delivery date with the following details.
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Order ID.
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Copy of the Invoice (Hard/Soft).
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Details of your request/Complaint.
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Images or videos to support the complaint.
Once we receive all these details, our customer delight team will address your query within 48 hours.
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